FAQs

Shopping

     1.Is shopping with femaletrendy safe?

  •  We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.

     2 .What kind of payments do you accept?

  •  We accept secure payments via PayPal, Visa and MasterCard.

     3.What should I do if I want to add or remove the items in the cart?

  • Please sign into your femaletrendy account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

      4.How to cancel the order?

  • You are allowed to cancel order in user account before payment. After payment, if you want to cancel, please visit  Live Chat or Submit a Ticket and our customer service will do it for you. All orders canceled within 24 hours of purchase will be eligible for a full refund. But after 24 hours, we charge a handling fee of $3 per order. Orders cannot be canceled after shipment.

Payment

     1.What payment methods do you have?

  • We accept secure payments via PayPal
  • When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
  • You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal..

     2. After making a payment, can I change my billing or shipping information?

  • Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at Support.Femaletredy.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

     3.Why isn’t my promo code working?

  •  Firstly, check if your code has been applied successfully. Then please check if the code already expired or in a wrong spelling.

     4.Can I use more than one discount code?

  • Each coupon has its own expiring date and each order can only accept one coupon.

Shipping

     1.What countries does femaletrendyship to and how long will arrive?

  • Please notify that your receiving time include processing time and shipping time. The former may cost 1-5 working days, the later may cost 7-12 business days.
  • If you have payed an expedited shipping, please email us your expected receiving time, so we can dispatch the item in time.
  • Receiving time = processing time +shipping time.
  • We ship to all over the world

     2.How much does it cost to ship my order?

     3 How do I change the shipping method?

  • Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at Support.Femaletredy.com . Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

     4.Why is my tracking number invalid?

  • The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
  • The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
  • We would advise you to contact our dedicated Customer Service Department at Support.Femaletrendy .com and provide them with your Femaletrendy order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

      5.What if my parcel is seized by Customs?

  • If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

     6.How do I track my order?

  • Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company

Return & Exchange

    1.What is your return policy?

  • You can return items within 30 days after delivery. Do not accept any complaints and indemnities due to the wrong size by personal reason and subjective factors and just dislikes the item. No return on promotional items.
  •  Please do not return the items directly to the address on the package that you have received. That is not our return address and will affect the processing of your return.
  •  The product you want to send back should be in same condition as once it sent out and it should not be worn out or washed.
  • ,We are responsible or partially responsible for all the following defective items within 30 days: stains, zipper malfunction, ripped or torn, obvious color difference.
  • Otherwise, the customer is responsible for the return shipping charges. Note: The original shipping fee is non-refundable. 
  • We do not accept packages returned using COD service.

     2.Could I get the full refund if I return the order?

  • We will offer a full refund for all returnable item, excluding shipping fee, return insurance fee and non- refundable items (bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
  • Coupon codes and points will not be refunded as monetary value.

     3.Return Shipping Costs & Address

  • We aim to offer services that will benefit all of our loyal customers.  All of our  worldwide customers should return to our Femaletrendy warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandise Authorization) with the related returns address.
  • 1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
  • 2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

    4.How do I return or exchange an item?

  • You can return or exchange items within 30 days after delivery.contact us via email or live chart to get return address.
  •  Our email:  service@femaletrendy.com

     5.When will I get the refund?

  • You can check your original account  2-3 days later after we apply refund for you.